Frequently Asked Questions
Everything you need to know about growing with MyGreenhouseStore.
How are the greenhouses shipped to my home?
Our greenhouses are shipped via specialized freight carriers to ensure safety. Large structures are flat-packed in heavy-duty wooden crates and include a lift-gate service delivery to your driveway.
What is the warranty on the polycarbonate panels?
Most of our polycarbonate panels come with a 10-year limited warranty against yellowing and hail damage, ensuring your plants stay protected and receive optimal light for years to come.
Do I need a professional to assemble my greenhouse?
While we provide detailed step-by-step manuals for DIY assembly, we recommend having at least two people for the setup. For larger luxury models, we can provide a list of recommended local contractors.
What is your return policy for large structures?
We offer a 30-day return policy on all unopened and unassembled greenhouse kits. Please note that due to the size of these items, a restocking fee and return shipping costs may apply.
Are your greenhouses rated for high winds and snow loads?
Yes, our structures are engineered for various climates. Each product page lists specific wind resistance (MPH) and snow load (lbs/sq ft) ratings to help you choose the right model for your region.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your greenhouse in monthly installments.